FOR NEWCASTLE BUSINESSES

We'll Handle the IT So You Can Stay Focused

We’ll manage all your computers. Match the right tech to your business. Secure all device and data. Keep everything running across your phones, network and internet. As a trusted managed service provider in Newcastle, we’ll impress you with support that’s actually fast.

Elevate Technology Managed IT
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Flying Logo part Elevate
guidance technology

CIO-level guidance for your technology

icon laptop star

3 year roadmap to steer your future

IT Support icon

Support to keep IT humming

Your Business Needs Attention

So why keep putting up with it…

Burning hours on tech issues that could’ve been avoided? Stuck waiting days for a support ticket to get answered? Getting explanations that make no sense? Firefighting problems because nothing’s being monitored? Instead…

 
 

 

 

Want the confidence of knowing your systems are safe, secure and running the way they should?

Woman thinking about Elevate

Ready for an IT solution that scales as your Newcastle business grows?

Stress-Free IT

Getting technology right — that's our job.

We’ll take care of all your computers. Apply the right tech for your business. Protect all devices & data. Keep everything working across phones & the internet. And wow you with quick tech support.

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A Secure Setup

Systems and data protected against disasters and cyberattacks from disasters & cyberattacks

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A Clear Roadmap

A detailed roadmap that helps you understand and set your technology budget

High Arrow

A Productive Team

No downtime chasing broken computers instead of doing their jobs

Bill paper

Straightforward Billing

Imagine one invoice, one IT partner, once a month

customer services

A Clear Answer

Know exactly who to call the moment something goes wrong 24×7

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Plain-English Support

A team that explains things without the tech-speak

Ready to know your Newcastle business is using the right technology, the right way?

Excellent
4.9
Based on 48 reviews
Janna C.
The team at Elevate are always on hand to help with any IT concerns or questions I have. I highly recommend using them if you want great service.
Will G.
The Elevate team handle all of our IT services across 500 staff. I can not recommend them highly enough, they are prompt, proactive and cost effective.
Melissa M.
Extremely helpful and after sales help is excellent 👌
Sam T.
Always a pleasure dealing with the team at Elevate. Great support and I can rest easy knowing our systems are safe in their hands.
R N.
Great customer service always responsive and pro active in problem solving my issues and advising on cost effective ways to improve.
Connie L.
They're the best in the industry!
Glenn
My search for a new IT provider was on the back of tolerating a glorified 365 license seller for years. Adam and the Elevate team are an unbelievable find. Value, scalability, safety and genuinely gratitude is all bundled into what they offer. Well done Adam!
Mackay City P.
13 Years of Outstanding Service and Support Elevate Technology has been an integral part of our business for the past 13 years, and we couldn't be happier with the service, expertise, and support they have provided throughout that time. From day one, the team has helped us streamline our operations, improve efficiencies, and ensure our systems remain secure in an ever-evolving digital landscape. Their proactive approach to cybersecurity has been invaluable—from staff training and ongoing education to vulnerability assessments and system monitoring—helping protect our business from emerging online threats. As our business has grown and evolved, so too has Elevate. They have successfully guided us through significant technological changes, including upgrading our telecommunications systems from a traditional PABX setup to a modern digital solution, reducing both complexity and costs. They also assisted with our transition from server-based storage to cloud-based systems, providing greater flexibility and security for our operations. When we relocated offices, Elevate managed the technology infrastructure and system installation, ensuring a seamless transition with minimal disruption to our business. Along the way, they have continued to keep our computer systems and technology up to date, providing reliable advice and support whenever needed. The greatest testament to their work is that today, we rarely need to call them except for the occasional internet issue or when implementing a new system. Their planning, maintenance, and proactive management have created an environment where our technology simply works. It's also incredibly rewarding to support a local business that has grown into a successful interstate operation while maintaining the same level of care, commitment, and personalised service. We are proud to see what the Elevate team has achieved and appreciate the genuine investment they continue to make in our business's success. We highly recommend Elevate Technology to any organisation looking for a trusted, knowledgeable, and forward-thinking technology partner.
Andrea B.
We recently transitioned our IT services to Elevate. The process was handled professionally from start to finish. Their communication, technical expertise, and ongoing support have been excellent.
Souths M.
We have been working with Elevate for many years as our trusted IT partner across our two clubs, and their service has consistently been outstanding. The team is professional, responsive, knowledgeable, and always willing to go the extra mile to ensure our systems run smoothly. We couldn't recommend Elevate more highly for all your IT support and technology needs. Their expertise and commitment to customer service make them an invaluable partner to our organisation.
Michelle G.
Hi Adam, I just wanted to let you know  about today’s site visit to remedy an issue we had Huge thanks team at Elevate — we really can’t speak highly enough of the service. We recently had an IT issue that significantly impacted my ability to work, and while it may seem like a simple fix from your side, it can be incredibly frustrating and disruptive for us. That’s why we’re so grateful for your support. Chris came out on site and was absolutely fantastic — quick, polite, efficient, and an absolute pleasure to deal with. What we appreciate most is that you never make us feel silly for not understanding the technical side of things. You’re team is always patient, respectful, and genuinely helpful. Amazing service once again — we truly appreciate everything you do to keep us up and running!
Tracy L.
Great customer service. Always so helpful and professional!
Peter A.
A big thank you to Adam, Nick, Nathan, Jerome, Jack, and the rest of the Elevate team for your latest work optimising our telecommunications; your prompt and cost-effective problem-solving is much appreciated. Thanks also for many years of expert, timely, and friendly on-site, online, and phone advice, support and training (Elevate have saved the day more times than I like to recall!) in many areas including cloud migration, network management & maintenance, hard/software, and cyber-security enhancements & training. Yours sincerely, (Peter for) Tracey (Director), Brisbane Counselling Centre.
Mackay City P.
We have used Elevate for several years & received the highest level of service in their profession, which can be difficult to find and maintain in a competitive industry. Adam, Mikel and the entire team have all made technology issues smooth, from a complete system change to moving us across to economical solutions, to basic day-to-day problems. Always ensuring we can conduct our daily work to service our clientele. We haven't missed a beat to stay online (unless there is a supplier outage eg electrical or internet), & our cloud solutions haven't failed. And should something arise, quick to respond and resolve the issue. Thanks Team Elevate for keeping us functioning!
Justin W.
Adam and the team at Elevate have been exceptional. They made sure the onboarding process was as smooth as possible and continue to provide quick and effective support. Can't recommend them enough! Justin from OneFin
David I.
We are a mid-sized professional services company and Elevate have recently commenced as our new IT service provider. Since commencing, Elevate have updated our IT Systems, upgraded our security systems and provided training to our staff. Ongoing management of our system has been undertaken very professionally with competent staff readily available to solve issues as they arise. We are very happy with Elevates performance.
Michael J.
Great Service!
Joshua C.
Everytime I deal with elevate I'm left feeling happy. Amazing service and always a happy team.
Psychs B.
As a business that requires a high level of confidentiality by law, we certainly recommend the team at Elevate for their knowledge, skills, and timeliness regarding all things concerning technology, for home or business. They have been great with providing hardware and server setup, software installation, updates, general maintenance, configurations and troubleshooting. They are proactive with cyber security, and anything else we’ve requested over the last 6 years, including being proactive with providing cybersecurity and risk-minimisation training for our staff. They visit our premises promptly when required and have timely and responsive advice and interventions as needed whether via remote access, phone or email (in a similar fashion even on a Sunday!). Our regular technicians are always super helpful, and are some of our favourite people, and importantly, responsive when we need them. Thanks so much to all the team at Elevate!!
Fallon C.
Our company has been using Elevate IT for our company’s managed IT services on multiple sites for a couple of years now and I cannot speak highly enough of the Elevate team. Nothing is ever too much trouble, they are very knowledgeable, helpful and quick. Nick, Nathan and Jay are awesome, highly recommend.
Jordan W.
Prompt responses to all enquiries in addition to outstanding industry expertise. Elevate's personalised business technology packages are highly effective and tailored to our specific needs. Their customer service is results driven and prompt, we are yet to encounter a problem they have not had a solution for.
Matthew H.
Our company has partnered with Elevate for quite some time now to manage our IT needs. Their support service is knowledgeable, prompt and always readily available which is important to our business model and structure. The service provided by the team is professional and of high quality and the techs are extremely helpful and always a pleasure to deal with.
Sean W.
We have worked with Nic and Adam for many years and have no hesitation in recommending the services they offer. We rely on stable and efficient IT services to run our business and have always been ably to count on the Elevate team to resolve issues as they arise quickly and proactively.
Dave G.
Helped big time on the modernisation of a dated hardware-based system with custom applications to less a hardware intensive solution, VoIP that works, and looked for sensible cost savings they could pass on to us the whole way through the process.
Katrina T.
The team at Elevate are very responsive, knowledgeable, and professional - they play an integral part to the smooth running of the IT part of our business. No request is too small, or too big! Thank you Adam, Nick, Nathan and the team for all the fantastic work you do for us!

TRUSTED & ACCREDITED

Recognised by the industry, trusted by our clients

Independently recognised in the 2020 Australian Achiever Awards for excellence in customer service — a reflection of our commitment to clear, reliable, people-first IT support.

Recognised in ARN's 2020 30 Under 30 Tech Awards — celebrating Australia's standout young technology leaders for innovation, expertise, and outstanding contribution to the industry.

Verified by Microsoft as a Solutions Partner for Modern Work, with proven expertise deploying secure, productive Microsoft 365 environments that keep your team connected and working seamlessly.

As a Dropbox Elite Partner, we deliver trusted cloud storage and secure file collaboration — backed by Dropbox's highest tier of partner accreditation and support.

Listed among Australia's fastest-growing IT companies in the CRN Fast50, with leadership recognised through the CRN Young Leader award — proof of momentum, vision, and growth.

Elevate's awards and achievements

Let's Get Started

Had a bad run with other IT providers? Or just not sure who to hire?

Let’s have a chat. You’ll walk away knowing exactly how we can help. As a leading provider of IT support Newcastle businesses depend on, we’ll show you how simple and reliable IT can be. Worst case, you’ve lost a few minutes. Best case? It’s the most useful meeting you’ll have all week.

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number one

Book a call

Meet the team. Have an engineer come take a look. Work out what you actually need. Get a fair price.

number 2

Month 1

Get set up

Move over to our services. Hand us the day-to-day. Be supported 24×7, from day one.

number 3

Month 2

Map your tech

Run a full review across the business. Identify any gaps in your setup. Close them before they cause problems.

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Month 3

Plan ahead

Work with your team. Revisit your business goals. Build your 3-year roadmap. From here, IT barely crosses your mind.

Ready to know you're using the right technology, the right way?

Wondering what Managed IT might cost for your Newcastle business?

1

Click the Button to get started

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Fill the form —in seconds

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Get your quote back within hours

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ABOUT US

We built this business to do things properly.

Because we’d seen too many businesses shortchanged, corners cut, customers taken advantage of, buried under complicated processes, confusing pricing and support that went nowhere.

We knew there was a better way. And there is. Here's how.

Straightforward pricing. No lock-in contracts holding you hostage, which means we have to earn your business every single month. We’re fine with that. Straightforward processes that keep your systems running and monitored 24×7, so small problems get fixed before they turn into big ones.

And most importantly…

We’re tech people through and through, not just on the surface.

Got an issue? Call us. We’ll pick up fast, no endless phone menus, no long holds. And we’ll talk to you like a person, not a script. However technical the problem, we’ll break it down in plain English. We’ll give you clear answers. We’ll actually fix it.

 

Or, log a ticket. You won’t be left hanging, we’ll follow up quickly to get the details we need, then do what it takes to sort it out.

This business runs on referrals.

By doing things the right way. By looking after our customers properly. By making technology something that helps your business, not something that holds it back.

 
 

 

 

Want that for your Newcastle business?

WHY US

No lock-in contracts

We have to earn your trust, month after month. And we do.

100's

of satisfied businesses we’ve supported

15+

managing IT for Australian companies

30+ 5 star

Affordable fixed-fee pricing, so there’s never a surprise bill

Affordable

fixed-fee pricing no surprises

Skilled Tech Team

that explains things in plain English

Certified Partner

for Microsoft 365 modern work

Easy-to-read SLA

so nothing’s hidden in the fine print

Talk with our clients

We’ll happily connect you

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How we’ll help you grow your Newcastle business

Stop letting technology hold you back. Grow faster with a team dedicated to building and running your IT infrastructure.

icon laptop describe for managed IT

We'll look after every computer and piece of technology you rely on. Our managed IT services Newcastle keep your computers, servers and networks running smoothly through proactive monitoring, maintenance and rapid support.

Shiled Icon describe Cyber security

Cybersecurity

We'll guard your business against hackers, malware and data breaches across every device, system, network and file, so everything stays private and dependable.

microsoft 365

Microsoft 365

Certified in MS modern work, we'll bring your apps, files and tools together in one place: Word, Excel, PowerPoint, Outlook and everything else, working as one simple system.

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Call, message or email whenever something's not working. We'll get back to you fast, explain it clearly, and fix it properly every time.

Cloud Solutions ∙ Web & DNS Hosting ∙ Google Workspace ∙ Voice & Data ∙ & More

A SIMPLE QUESTION…

Ready to partner with us or not?

No more system downtime.

Grow your business without technology getting in the way.

Know exactly who to call when things go wrong.

Be prepared for disasters or cyberattacks before they happen.

Get fast responses and work you can trust.

Keep overpaying for IT that underdelivers.

Keep putting out fires just to stay operational.

Keep worrying about getting hacked.

Keep struggling through growing pains.

Keep waiting days for support to show up.

Ready to sleep easy knowing you'll bounce back quickly from any disaster or attack?

Why gamble any longer with your IT?

“I’m tired of trying to handle IT ourselves. Tired of systems that never quite work properly. And nervous about losing years of important data. I want a team that does this for a living, so my staff can focus on their work and get proper support the second we need it.”

Exactly. That's exactly what we do. And that's exactly what you'll get.

dice

Contact us today
let's get your Newcastle business sorted

We’ll get back to you quickly to answer your questions. Promise

Hi there,

We would love to hear from you!

Send us an email

Give us a call

Headquarters

Unit 4 / 789 Kingsford Smith Drive

Eagle Farm, QLD, 4009

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GET A QUOTE

Hi there,

We would love to hear from you!

Send us an email

Give us a call

Headquarters

Unit 4 / 789 Kingsford Smith Drive

Eagle Farm, QLD, 4009

The Elevate Difference 3D animated woman in yellow top and blue pants, waving,

GET A QUOTE

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Give us a call

1300 463 538

Send us an email